FAQs

All orders shipped from Obagi.com will be subject to sales tax. The amount of the sales tax will be calculated in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and order packing slip.

If you registered for an account on Obagi.com, you will be able to view all online orders placed within your Account Profile.

Orders placed on Obagi.com are limited to 5 units per product, with a maximum allowable purchase of $3,000 per order.

Visit our physician finder at https://www.obagi.com/medical/hcpfinder and enter in your zip code to find a physician near you. If you are looking for a specific product, click on the Advanced Search and select the product(s). Then click on the Update Search button.

Obagi ships within the contiguous United States (as well as Alaska, Hawaii) via UPS. Shipping rates are detailed in the table below.

*Please note that all orders generally take 1-2 business days to process provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame. We do not process orders during the weekends or on holidays. You should be aware that the shipping times listed above are in addition to the processing time.

Obagi strives to have all products listed on the Site in stock and available for sale at all times. However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed. If that occurs, we will send you an email notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order.

If you have registered for an account on the Site and your order totals $125 or more, Obagi will ship your order complimentary via UPS SurePost to the contiguous United States. (This excludes APO/FPO/PO/AK/HI as these locations are ONLY shipped through other shipment types)) Obagi processes orders Monday – Friday (except for holidays) in the order in which they are received. UPS delivers Monday-Friday.

We have an Obagi^® product for every skin type. Please meet with your skin care physician to find out which Obagi products are best for you.

Everyone responds differently while using our products – this is why working with a skin care professional is so important. You should immediately call your physician to talk about what you are experiencing, and please report the adverse reaction by calling 1-800-636-7546, option 1.

You should use our products as your physician has directed. If you have questions, please consult your physician.

Check with your physician regarding any topical products you wish to use during pregnancy or while you are nursing.

We do not recommend using any products past their expiration dates. The stability testing done to determine the product expiration date does not reveal what the product safety or efficacy would be past the expiration date or how long after the expiration date the product would remain effective.

Because physicians may often customize regimens, it is very important that you work with your doctor before modifying your skin care routine or switching out products.

We have products that address a variety of skin concerns, including hyperpigmentation, acne, dry skin, eye area, look of fine lines and wrinkles, prevention and protection, skin recovery, skin texture, signs of aging, and sensitive skin. We recommend you visit your skin care physician to discuss your options. To find a doctor in your area, visit our website at www.obagi.com/medical/hcpfinder and enter in your zip code.

Any job openings we have will be posted here: http://obagi.com/careers. We encourage you to check periodically for new openings.

Many of our products are available only by a prescription and are offered by physicians, medical spas, and other skin care and medical professionals. Therefore, we don't provide samples – but you have options! First, you can check out www.obagi.com/medical/hcpfinder to find a skin care physician near you who carries Obagi to discuss your options.

Unless mandated by the FDA for drug safety purposes, Obagi does not test its products on animals. Non-prescription Obagi products have not been tested on animals.

We cannot guarantee that any of our products are vegan or gluten-free. If you’d like ingredient information, please contact us at inquiries@obagi.com and let us know which product(s) you are inquiring about specifically.

They contain different ingredients and have different benefits. Obagi Nu-Derm Fx is an effective, skin-brightening option with arbutin and does not require a prescription. If you are interested in regular Obagi Nu-Derm with hydroquinone to treat hyperpigmentation, melasma, or uneven skin tone, please ask your skin care physician if the system is right for you. The regular Nu-Derm system does contain prescription strength products. Please visit http://obagi.com/medical/skin-care-lines/obagi-nu-derm-rx-systems for Important Safety Information related to the Obagi Nu-Derm system.

The Obagi Nu-Derm System includes two products with 4% hydroquinone: Clear and Blender. It’s important to use both products every day because each has specific ingredients and different pH levels that work together as part of a system to deliver the best possible chance of success for your skin. Typically, Clear is applied in the morning and evening and Blender is applied in the evening.

If you'd like to get an overview on what to expect during your Obagi Nu-Derm transformation process, please visit http://obagi.com/nuderm. Your skin care physician can provide you with further details on what to expect when using the Nu-Derm system.

Clinical tests for our Nu-Derm system were conducted over a period of 24 weeks; safety and efficacy of the system beyond 24 weeks has not been established. Because everyone’s skin and transformation is different, we suggest speaking with your skin care physician about what is best for your individual needs.

Everyone reacts differently during the transformation process, and your individual prescribed protocol and frequency of use should be determined by your skin care physician. If you’d like more information as you begin the Obagi Nu-Derm System, please sign up for our New to Nu-Derm program: http://www.obagi.com/patients/product-line/nu-derm/new-to-nu-derm. Please speak with your doctor if you have any additional concerns. Please visit http://obagi.com/medical/skin-care-lines/obagi-nu-derm-rx-systems for Important Safety Information related to the Obagi Nu-Derm system.

It should be anywhere from clear to yellow in color. If it is a darker yellow, the product has oxidized. We recommend replacing the product if it has oxidized, or after it has been open for one year.

All Sun Shield sunscreens and Professional-C^® Suncare Broad Spectrum SPF 30.

Just shop obagi.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay and the bag value must be above $100.00.
 

Afterpay can only be used on purchases made on the obagi.com website. Afterpay cannot be used as a form of payment for purchases in any of our physician’s offices or PremiershopMD sites.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in four installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may login to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
 

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Afterpay orders are delivered within our standard shipping timeframes like any order from obagi.com. 

Visit our Shipping page for more information.
 

Yes, your bag value must be above $100.00 to use Afterpay. Approval amounts may vary and are determined by Afterpay. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or at info@afterpay.com use the contact form found here.

Afterpay is not available on purchases of gift cards or eGift Cards.

Afterpay returns follow our standard return process. Use our Customer Care page to submit a return request. Click here for more information about our Return policy. Afterpay will be notified of your return and refund payment accordingly.

If you have a question or concern about your Afterpay order, please contact Afterpay support at info@afterpay.com